Marjorie Jala

Marjorie Jala

I Property Maintenance Coordinator I Customer Service Representative I Virtual Assistant I

3 years of experience in Home-based Property Management Coordination

In maintenance coordination, the main responsibility is to ensure that all maintenance tasks are carried out in a timely and efficient manner. This involves managing maintenance schedules, tracking work orders, and communicating with property owners, tenants, and contractors to ensure that everyone is aware of what needs to be done and when.

2 years of experience as a Customer Service Representative

In customer service, the primary responsibility is to provide assistance and support to customers, addressing their inquiries, concerns, and needs. This involves responding to inquiries over the phone, via email, or through other communication channels, and providing accurate and helpful information to customers. A customer service representative must be knowledgeable about the company's products or services, policies, and procedures, and must be able to handle customer complaints and feedback in a professional and courteous manner.

Why I switched

to a home-based job

Switching to a home-based job was a decision I made for several reasons. Firstly, I wanted to have more flexibility and control over my work schedule. By working from home, I can manage my time more effectively and create a schedule that works best for me. Secondly, I found that I was more productive when working from home. Thirdly, working from home has also allowed me to save on expenses such as commuting costs and meals, which has been a significant financial benefit. Additionally, I have found that working from home has helped me to strike a better work-life balance and reduce stress levels, which has been beneficial to my overall health and well-being. In short, switching to a home-based job has provided me with greater flexibility, productivity, financial savings, and overall well-being.

Customer Service

The goal of customer service is to ensure that customers have a positive experience with the company and feel satisfied with the service they receive, which can help to build customer loyalty and increase sales.

Maintenance Coordinator

The maintenance coordinator plays a critical role in ensuring that properties are well-maintained and that tenants have a safe and comfortable living or working environment.

Virtual Assisstant

A virtual assistant must be able to manage their time effectively and prioritize tasks to ensure that all deadlines are met. Being self-motivated and proactive is also important, as the virtual assistant may need to take the initiative to identify and resolve potential issues or challenges.

Formal and online training

Educational Background

Masters in Business Administration major in Agribusiness Management

University of Southeastern Philippines

2021- Present

Bachelor in Secondary Education (18 units)

North Davao College, Inc.

2017-2018

Bachelor in Science in Accounting Technology

University of Mindanao

2014-2017

Bachelor in Science in Accountancy

Saint Mary’s College of Tagum, Inc.

2013-2014

Property Maintenance Coordinator

Team Lead

APM HELP

August 2020- April 2023

Customer Service Representative

VXI Global Solutions Inc. I January 2020,- June 2020

Alorica Teleservices, Inc. I October 2018- October 2019

Accounts Receivable Specialist

Grandland Davao Inc. January 2018- June 2018

Telephone Market Research Interviewer

Survey Sampling International, Inc. May 2015- December 2015

DISC Personality Report

Email

marjoriejala28@gmail.com

LinkedIn

Marjorie Joy Jala

Phone

+639662340756